Returns and Exchanges

What is CCRKG's return policy?

You can return or exchange any unworn, unwashed or defective merchandise by mail. nnReturns made within 30 days of the order shipment date will be refunded to the original form of payment. nnReturns made after 30 days of the order shipment date will be refunded via an emailed e-merchandise credit.

How do I return an item?

Fill out the Return + Exchange Form on your packing list Place in a securely sealed package along with your item(s) Drop your package in a mailbox, give it to your postal carrier, schedule a free carrier pickup, or take it to any authorized USPS facility The shipping monies will be reimbursed.

How do I return a gift?

Fill out the Return + Exchange Form on your packing list Place in a securely sealed package along with your item(s) Drop your package in a mailbox, give it to your postal carrier, schedule a free carrier pickup, or take it to any authorized USPS facility The shipping monies will be reimbursed.

How long will it take for my return or exchange to process?

We will email you once your return or exchange is processed. Please allow 2-3 weeks from the time you mail your return/exchange for it to be processed. If you've requested an exchange, we will waive the standard shipping fee on your new order if it is shipping to the US.

What if I received an item that was damaged or defective?

If you receive a damaged or defective item, please call (602) 684-0630 and we will help you exchange or return the item.

Can I exchange or return an item older than 30 days?

Yes! You can return or exchange any unworn, unwashed or defective merchandise by mail and you will be refunded via a merchandise credit.